Returns & Exchanges

At Banksia Boutique, we want you to love your purchase; if you are not completely satisfied, we offer a flexible 30-day return policy for store credit or exchange on all full-priced items. Please ensure garments are unworn, unwashed, and still have all original designer tags attached to be eligible for processing.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring the return authorization form is included inside the parcel.

3

Ship It Back

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized postal service location.

4

Receive Your Credit

Once our team inspects the returned items, we will issue your store credit or process your exchange within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing